This Privacy Policy explains how SocialVibe (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal data when you use our website, applications, and related services (collectively, the “Service”). By accessing or using the Service, you agree to the practices described in this Privacy Policy.
Account Info: Name, email address, company, role, profile photo, password.
Billing Details: Payment card data (via our PCI-DSS compliant processor), billing address, tax ID.
Content Data: Posts, media, comments, or messages submitted via the Service.
Support & Feedback: Communications you send us (e.g., support tickets, reviews, bug reports).
Usage Data: Device ID, browser type, IP address, OS, time zone, referring URLs, clickstreams.
Log Data: Access timestamps, API activity, errors, request/response metadata.
Cookies & Tracking: We use cookies, web beacons, and local storage to track behavior and preferences.
Social Integrations: When you connect accounts (e.g., Facebook, Instagram, X/Twitter), we may receive your public profile, posting permissions, audience metrics, and other API-permitted data.
Marketing & Ad Partners: We may receive aggregated interest categories or campaign metrics.
We use your data to:
Provide and improve the Service.
Authenticate users and secure accounts.
Process payments and manage subscriptions.
Personalize dashboards and recommendations.
Deliver support, training, and updates.
Communicate about promotions, product updates, or legal notices.
Analyze usage and improve performance.
Comply with legal obligations.
We rely on the following lawful bases:
Consent – for cookies, marketing emails.
Contract – to deliver the Service.
Legitimate Interests – analytics, fraud prevention, internal R&D.
Legal Obligation – where required by law or regulation.
We do not sell your personal data. We may share it with:
Service Providers – Hosting, payments, email, analytics, and infrastructure partners.
Third-Party Platforms – At your request, e.g., social platforms for post scheduling.
Affiliates & Subsidiaries – For internal business purposes.
Legal & Safety Reasons – To comply with the law or protect rights, safety, or security.
Business Transfers – In mergers, acquisitions, or asset sales.
We use:
Essential Cookies – Required for login and core features.
Analytics Cookies – Google Analytics, Hotjar, etc.
Marketing Cookies – Only with your consent.
Manage your preferences through our cookie banner or browser settings.
We retain personal data as long as needed to:
Provide the Service.
Comply with legal or accounting obligations.
Resolve disputes and enforce agreements.
We anonymize or securely delete data when no longer needed.
We store data in the UK, EU, and US. If you are outside these regions, your data may be transferred to and processed in a country with different data protection laws. We use approved mechanisms such as Standard Contractual Clauses (SCCs) where required.
We implement industry-standard security measures (e.g., TLS, encryption at rest, access controls) to protect your data. However, no system is completely secure.
Depending on your jurisdiction, you may have the right to:
Access or correct your data
Request deletion or restriction of processing
Object to processing
Withdraw consent
Port your data
Lodge a complaint with a data protection authority
EEA/UK users can contact our DPO at privacy@socialvibe.ai.
Our Service is not intended for individuals under 18. We do not knowingly collect data from children.
We are not responsible for the privacy practices of linked third-party services or platforms.
We may update this policy. We will notify you of material changes via email or in-app notifications. Continued use of the Service after changes take effect constitutes acceptance.
For questions or concerns about this Privacy Policy, contact us at: Email: privacy@socialvibe.ai Postal Address: SocialVibe Ltd, 67 Vulcan house TW8 9GH, WC2H 9JQ, United Kingdom